Rubberwood

• Characteristics: Rubberwood has a light yellow to light brown color, and its grain is typically straight with slight waviness. It is a light, soft, and durable wood.
• Uses: Rubberwood is commonly used for furniture, woodwork, and kitchen utensils due to its affordability and sustainability.

Beech

• Characteristics: Beech wood comes in a light yellow to reddish-brown color. The grain is even and tight, making it a hard and smooth wood. It often displays a very uniform texture and beautiful sheen.
• Uses: Beech wood is widely used for furniture, flooring, kitchen utensils, and tool handles.

Cherry

• Charcteristics: Cherry wood has a reddish color, which deepens over time. The grain is typically straight but sometimes features subtle waves.
• Uses: It is commonly used for high-end furniture, interior decor, and woodworking projects.

Walnut

• Characteristics: Walnut wood comes in dark brown to purplish brown shades with a fine, dense grain. It is a very hard and dense wood, making it extremely durable.
• Uses: It is often used in luxury furniture, art carvings, and musical instruments.

Rosewood

• Characteristics: Rosewood is known for its beautiful red, purple, and dark brown streaks. It is a very dense and hard wood, often used for making luxurious furniture and musical instruments.
• Uses: Primarily used for high-end furniture, musical instruments, and carving art pieces.

Wingwood

• Characteristics: Wingwood has a light brown to dark brown color with a very unique and beautiful wavy grain. It is hard and complex in texture, making it ideal for artistic works.
• Uses: Commonly used for luxury furniture, carving artworks, and decorative woodworking.

Acacia

• Characteristics: Acacia wood ranges in color from golden yellow to deep red with very distinct wavy and varied grain patterns. It is hard and durable, suitable for both indoor and outdoor use.
• Uses: Acacia is widely used for outdoor furniture, flooring, interior decor, and high-strength woodworking projects.

SHIPPING ESTIMATES

Most of our orders are delivered in about 7 to 15 business days to main countries.

DISPATCH ESTIMATES

1. Tracking number will be emailed to you once the item is shipped!

All orders are sent with Tracking ID, you can track your order here. 

2. Worldwide tracked shipping

Please keep in mind that the estimated shipping time frames are impacted by your selected shipping method, and does not account for delays caused by vendors or service and weather disruptions.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase due to a default, you may return it. Please see below for more information on our return policy.

Returns, Replacements & Refunds

All returns and order issues must be reported within thirty (30) days of the delivery date. We DO NOT accept returns for refund for any orders that are beyond 30 days from the delivery date.

For the puzzle(s) you received within thirty (30) days of the delivery date that has the following questions, we offer free return and full refunds:

1. Missing or broken pieces.

2. Broken packging.

3. Wrong product received.

4. Other problems caused by us.

We DO NOT accept returns if:

1. The items have already been opened and used.

2. If you directly damage, break, or lose the item - you will not be eligible for replacement or refund.

3. The customer made a mistake when ordering the goods for instance (including but not limited to) wrong model selection, wrong quantity selection, mistake in the nature of the goods.

If you need a return, please contact our customer service team to discuss exact details delivery first.

DO NOT send it back directly without contacting our service personnel, otherwise we will not issue a refund.

Return Shipping Cost Responsibility  

- Due to Quality Issues or Incorrect Item Sent: If the return is due to a product defect or our shipping error, we will cover the return shipping cost and provide a return label or reimbursement.  
-Due to Personal Reasons (e.g., change of mind, not as expected): If the return is not due to a product issue, the customer is responsible for the return shipping cost. We recommend using a trackable shipping method to ensure safe delivery.  

About Customized Products

Customized products are a special type of product, so our policies are also different.

1. If you cancel the order within 24 hours after placing it, we will provide a full refund.
2. If you cancel the order within 24 hours of placing it, as we have already started production, we will only be able to refund 50% of the order amount.

To return or exchange the goods ordered, you need to contact us by sending the appropriate note to our e-mail: service@woodbests.com