Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase due to a default, you may return it. Please see below for more information on our return policy.

Returns, Replacements & Refunds

All returns and order issues must be reported within thirty (30) days of the delivery date. We DO NOT accept returns for refund for any orders that are beyond 30 days from the delivery date.

For the puzzle(s) you received within thirty (30) days of the delivery date that has the following questions, we offer free return and full refunds:

1. Missing or broken pieces.

2. Broken packging.

3. Wrong product received.

4. Other problems caused by us.

We DO NOT accept returns if:

1. The items have already been opened and used.

2. If you directly damage, break, or lose the item - you will not be eligible for replacement or refund.

3. The customer made a mistake when ordering the goods for instance (including but not limited to) wrong model selection, wrong quantity selection, mistake in the nature of the goods.

If you need a return, please contact our customer service team to discuss exact details delivery first.

DO NOT send it back directly without contacting our service personnel, otherwise we will not issue a refund.

About Customized Products

Customized products are a special type of product, so our policies are also different.

1. If you cancel the order within 24 hours after placing it, we will provide a full refund.
2. If you cancel the order within 24 hours of placing it, as we have already started production, we will only be able to refund 50% of the order amount.

To return or exchange the goods ordered, you need to contact us by sending the appropriate note to our e-mail: service@woodbests.com