We use cookies to improve your online experience. By continuing browsing this website, we assume you agree our use of cookies.
Your position: Home / FAQs

FAQs

Q: Do you offer tours of your warehouse?
A: Unfortunately, we are not set up to accommodate tours or sell products from our warehouse at this time. All products can be purchased on our website. We do not currently have a physical retail store.

Q: The puzzle I want says it's SOLD OUT, when will it be back in stock?
A: You can sign up to get an email when it comes back in stock. Most puzzles will be back in stock in 3 - 7 days. If you want a particular puzzle back in stock sooner or need it by a particular date, please email us at service@woodbests.com and we'll try to meet your needs.

Q: How do I contact you guys?
A: Please email us with questions at service@woodbests.com. Our average response time is 4 - 8 hours.

Q: How much is shipping?
A: We offer Free Shipping on orders over $59, which should arrive within 15-30 business days.
Standard takes 12-18 days for delivery
Urgent express takes 5-8 days for delivery
**International shipping times may vary but on average take 10-25 days for delivery. The actual number of days to ship may be more than the stated timeframes even if you opt for Priority shipping, due to bad weather, COVID 19 challenges, and other factors the shipping carriers can't control.

Q: Is this puzzle easy to put together?
A: These are great puzzles for the family and the fact that each piece is unique makes them more fun (and a bit easier) to put together.

Q: How thick are the pieces? And How many pieces and puzzle dimensions?
A: It is 3mm. And the quantity of the puzzle pieces depends on the type the puzzle you have ordered.

Q: Does the puzzle be taken apart safely so you can do it again?
A: Yes, the puzzles can be safely taken apart and it can be used multiple times.

Q: Where are the puzzles shipped from?
A: We have warehouses all over the world. We will arrange the delivery from the warehouse closest to you according to your delivery address.

Q: Why does the same wooden jigsaw have different prices on the website?
A: Hello, the price depends on the size of the puzzle. We have a Small, Medium and King Size puzzle.

Q: Can I see what the customized product looks like before shipped?
A: We will produce the puzzle as the picture you provided to us. And if you want to preview your puzzles please contact us.

Q: Do you have any suggestions to stick the puzzles together? Or do you have sale any product to stick the puzzles together?
A: We suggest that you can stick the puzzles together with the glue and you can buy them from the supermarket.

Q: Is there any reference documents or user manual of how to complete the wooden puzzle?
A: Yes, we have provided a picture for reference and you can complete the puzzle in that way.

Q: What measurements are the s, m, and king size options?
A: Dear, the size depends on the size of the puzzle and

Q: Do the pieces splinter or leave little wood shavings behind?
A: No splinters or wood shavings at all. Each piece is of high quality and unique with smooth edges.

Q: What ages do you recommend your puzzles for?
A: We recommend our puzzles for adults and teens over 13 years, and for putting together as a family with kids 10 yrs old and up. Be warned that puzzle pieces are a choking hazard for very small children and many of our puzzles have some sharp points and smaller pieces. Some of our puzzle images have skeletons, cartoon violence, cartoon nudity or fine art nudity which may not be considered appropriate for children so please take this under advisement before purchasing.

Q: Can I cancel my order?
A: If your order isn't already being processed, then yes, we can cancel your order. Email us that you want your order canceled (please include the order number) and we'll cancel it if we can and give you a full refund.

Q: What kind of wood do you use?
A: We use formaldehyde-free basswood plywood which is sustainably harvested in FSC-certified. It is graded to European standards and is 3mm thick, which is slightly less than 1/4".

Q: What's a "whimsy piece"?
A: Pieces in wooden puzzles that are specially shaped are called whimsy pieces. It is a throwback to Victorian times when jigsaw puzzles started. All of our puzzles contain many shaped whimsy pieces that are recognizable as something and match the theme of the puzzle artwork.

Q: Can I change the shipping address on an order I already placed?
A: Yes, as long as it has not yet shipped. For assistance please email us at service@woodbests.com and we will do our best to get this taken care of for you.

Q: Can I order your puzzles for re-sale/wholesale?
A: We consider wholesale inquiries on a case-by-case basis. Minimum order quantities apply, and we do not offer free shipping or credit terms on wholesale orders.

Q: Do you sell frames? Can I glue/frame your puzzles?
A: We don’t sell frames for the puzzles but here are some ideas.
Wooden puzzles are designed to be worked over and over and handed down through generations, so we don’t really recommend gluing them to frame (although people do) but there are also other creative ways to display them. Try flipping the puzzle over and covering the back with clear packing tape, adhesive puzzle sheets from Eurographics or clear contact paper. To flip it over, slide it off the table onto a thick sturdy piece of cardboard, then put another piece of cardboard on top and hold them tightly together, and flip. Then you can take the puzzle and display it on a tabletop easel, or in a shadow box frame, but still take it apart to work again or share, and rotate the puzzles in and out as you get more. The best way to display it in a shadow box frame is to get some sticky Velcro buttons and put them on the back, that way it will float and you won’t have to worry about getting a frame the exact size. Custom frames get expensive. Most shadow box frames come with a fabric back that makes it easy to move the Velcro buttons around.

Contact Us
You can find Our contact address in our notice.